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Puppies Life Miami FAQs

FAQ's

Our Frequently Asked Questions (FAQs) section provides clear and concise answers to the most common questions about our services and policies. Find all the information you need quickly and easily!

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Frequently Asked Questions

  • How can I book a service?
    You can make a reservation in several ways: 1. Through our website: Visit our online booking page and follow the steps to select the desired dates and services. Complete the booking form with the required information and follow the payment instructions to confirm your reservation. 2. By phone: Contact our customer service team by calling [phone number] to make your reservation. Our staff will guide you through the process and help you select the most suitable options for your pet. 3. Via WhatsApp: You can also make your reservation through WhatsApp by sending a message to [WhatsApp number]. Our team will respond to your message and provide you with all the necessary information to complete your reservation. Whichever method you choose, our goal is to make the booking process as easy and convenient as possible for you. We look forward to welcoming your pet soon!
  • Making a reservation
    1. Make a reservation for your pet's stay in advance to ensure their spot at the daycare. 2. Ensure to provide the correct contact and scheduling information for your pet at the time of booking. 3. If you need to cancel your pet's reservation, please notify us as soon as possible. 4. Make sure to review and comply with the daycare's payment policies at the time of booking. 5. If a deposit is required to reserve your pet's stay, ensure to pay it on time to secure their spot at the daycare. 6. If you have any payment issues or need to discuss payment options, contact us in advance so we can make necessary arrangements. 7. Ensure to pay any outstanding balance for your pet's stay before picking them up. 8. Communicate any changes in your pet's schedule as soon as possible so we can adjust the reservation accordingly. 9. If your pet needs to stay longer than planned, contact us as soon as possible to secure their spot at the daycare. 10. Maintain open and clear communication with the daycare staff about any reservation or payment-related issues.
  • What are your opening hours?
    Our daycare operates from 8:00 AM to 9:00 PM to accommodate a wide range of schedules. This timeframe allows for drop-offs and pick-ups at convenient times for pet owners. If you have specific scheduling needs outside of these hours, please contact us, and we will do our best to accommodate your request.
  • Basic rules before bringing your pet
    Provide comprehensive information about your pet's health and behavior before bringing them to the daycare. Ensure your pet is up to date on vaccinations and has their corresponding license. Bring enough food and any medication your pet may need during their stay. Ensure your pet has clear and updated identification for prevention. If your pet has behavioral issues or needs special attention, please inform us in advance so we can make necessary arrangements. Bring your pet with a suitable leash and collar. The pet should be bathed before bringing them to the daycare to ensure they are clean and odor-free. This helps maintain a healthy and comfortable environment for everyone at the daycare. In case your pet needs it, you can request the Pet bath service, which will help keep your pet clean and comfortable during their stay at the daycare. Do not bring valuable or dangerous items that could harm your pet or other animals. Communicate any changes in your pet's contact details or schedule as soon as possible.
  • Hygiene rules
    Make sure your pet is clean and free of fleas and ticks before bringing them. If your pet needs a bath during their stay, you can ensure to add the service when making your reservation. If your pet has any medical issues that may affect their hygiene, please inform us in advance so we can make necessary arrangements. If your pet has diarrhea or is vomiting, please notify us immediately so we can clean and disinfect the area properly. Do not bring dirty or smelly toys, as they can affect the hygiene of other animals. If your pet has a contagious health issue, is bleeding, or is in heat, please do not bring them until they are fully recovered. If you notice any signs of illness in your pet, please do not bring them and contact us for further guidance. Help us maintain good hygiene by following these rules and communicating any concerns you may have.
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