FAQ's

By completing the booking form on our website, you agree to the following terms and conditions: 1. **Customer Information:** You must provide accurate and up-to-date information about yourself and your pet when completing the booking form. Any false or misleading information may result in the cancellation of the reservation without a refund. 2. **Customer Responsibility:** You are responsible for ensuring that your pet is healthy and meets all vaccination requirements before staying with us. You must also provide any necessary medication and detailed instructions for its administration. 3. **Pet Behavior:** You understand that your pet must behave in a friendly and socially acceptable manner while under our care. We reserve the right to refuse or interrupt services if we consider your pet to pose a danger to other animals or people. 4. **Damages or Injuries:** While we take all necessary precautions, we are not liable for any damage, injury, or loss of property that may occur during your pet's stay with us. 5. **Cancellations and Refunds:** Our cancellation and refund policy applies to all bookings. Please refer to our detailed cancellation and refund policy for more information. 6. **Disclaimer of Responsibility for Pet Sitting Services:** Our services are offered as pet sitters and not as a professional dog daycare or boarding facility. All care is provided within our home and in a family environment. By choosing our service, you agree to release us from any legal liability or claims related to incidents, injuries, or unforeseen situations that may occur during your pet's stay. While we strive to ensure the safety and well-being of your pet, we cannot guarantee immunity from accidents or illnesses. By completing and submitting the booking form, you agree to comply with these terms and conditions. We recommend reviewing our full policy before making your reservation.

You can make a reservation in several ways: 1. Through our website: Visit our online booking page and follow the steps to select the desired dates and services. Complete the booking form with the required information and follow the payment instructions to confirm your reservation. 2. By phone: Contact our customer service team by calling [phone number] to make your reservation. Our staff will guide you through the process and help you select the most suitable options for your pet. 3. Via WhatsApp: You can also make your reservation through WhatsApp by sending a message to [WhatsApp number]. Our team will respond to your message and provide you with all the necessary information to complete your reservation. Whichever method you choose, our goal is to make the booking process as easy and convenient as possible for you. We look forward to welcoming your pet soon!

1. Make a reservation for your pet's stay in advance to ensure their spot. 2. Ensure to provide the correct contact and scheduling information for your pet at the time of booking. 3. If you need to cancel your pet's reservation, please notify us as soon as possible. 4. Make sure to review and comply with the payment policies at the time of booking. 5. If a deposit is required to reserve your pet's stay, ensure to pay it on time to secure their spot. 6. If you have any payment issues or need to discuss payment options, contact us in advance so we can make necessary arrangements. 7. Ensure to pay any outstanding balance for your pet's stay before picking them up. 8. Communicate any changes in your pet's schedule as soon as possible so we can adjust the reservation accordingly. 9. If your pet needs to stay longer than planned, contact us as soon as possible to secure their spot. 10. Maintain open and clear communication with the staff about any reservation or payment-related issues.

**Cancellation and Refund Policy:** At Puppies Life, we understand that unforeseen circumstances may require cancelling or rescheduling a booking. Our cancellation and refund policy is designed to be fair to both our customers and our business. - **Cancellation and Refund:** To receive a full refund, we ask that you notify us at least 48 hours before the start of the booking. For cancellations with less than 48 hours notice, a cancellation fee of 50% of the total booking amount will apply. - **Rescheduling:** If you need to reschedule your booking, please let us know at least 48 hours in advance, and we will do our best to accommodate you on another date and time at no additional charge. - **No Refund After Check-In:** Once your pet has checked in and the service has commenced, we do not offer any refunds. This policy helps us manage resources and ensures fairness to all clients. - **Booking Rules:** By booking with us, you agree to abide by the following rules: 1. Provide accurate and up-to-date information about your pet, including vaccination history. 2. Pay the required deposit to secure your pet's booking. 3. Respect our operating hours and agreed-upon drop-off and pick-up times. 4. Communicate any changes to your booking plans as soon as possible so we can adjust our schedule. Our goal is to provide quality service while maintaining a fair and flexible cancellation policy to accommodate our customers' needs. Thank you for trusting Puppies Life with your pet's care!

Provide comprehensive information about your pet's health and behavior before bringing them to the daycare. Ensure your pet is up to date on vaccinations and has their corresponding license. The pet should be bathed before bringing them to the daycare to ensure they are clean and odor-free. This helps maintain a healthy and comfortable environment for everyone. In case your pet needs it, you can request the Pet bath service, which will help keep your pet clean and comfortable during their stay. Your dog must be free of fleas and ticks. Bring enough food and any medication your pet may need during their stay. Ensure your pet has clear and updated identification for prevention. If your pet has behavioral issues or needs special attention, please inform us in advance so we can make necessary arrangements. Bring your pet with a suitable leash and collar. Do not bring valuable or dangerous items that could harm your pet or other animals. Communicate any changes in your pet's contact details or schedule as soon as possible.

Make sure your pet is clean and free of fleas and ticks before bringing them. If your pet needs a bath during their stay, you can ensure to add the service when making your reservation. If your pet has any medical issues that may affect their hygiene, please inform us in advance so we can make necessary arrangements. If your pet has diarrhea or is vomiting, please notify us immediately so we can clean and disinfect the area properly. Do not bring dirty or smelly toys, as they can affect the hygiene of other animals. If your pet has a contagious health issue, is bleeding, or is in heat, please do not bring them until they are fully recovered. If you notice any signs of illness in your pet, please do not bring them and contact us for further guidance. Help us maintain good hygiene by following these rules and communicating any concerns you may have.

We offer our services from 8:00 AM to 9:00 PM to accommodate a wide range of schedules. This timeframe allows for drop-offs and pick-ups at convenient times for pet owners. If you have specific scheduling needs outside of these hours, please contact us, and we will do our best to accommodate your request.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@puppieslifemiami.com

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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If you don’t want us to process your data anymore, please contact us at info@puppieslifemiami.com